About Us
Established in 2005, Nautilus Marine Insurance Agency stands virtually unchallenged as a marine insurance specialist by any other in the range of products and services we can provide. The company is respected by the industry for its outstanding achievements in our short history, our high standards of expertise and for the strength of security provided to our policyholders.
Between the senior executives there is more than 125 years experience in the marine industry. This combined experience has enabled Nautilus Marine to develop a fresh approach to insuring pleasure craft and the industries that support and service recreational boating in Australia. Nautilus Marine can tailor products and services to meet the identified needs of boat owners and marine businesses.
We have developed market leading plain English policies which provide broad coverage for pleasure craft, commercial pleasure craft and the marine industry. Our aim is to always be a market leading provider of marine insurance in Australia.
It's at the time of a claim when policy holders really discover whether they have chosen the right company for their marine insurance. The efficiency of our claims service has the highest priority and our success in the marine insurance market is testament to that.
Nautilus Marine Insurance Agency (ABN 34 100 633 038 AFSL 227186) acts as the managing agents for the insurers who are certain underwriters at Lloyd's whose definitive numbers and the proportions underwritten by them will be supplied on application.
General Insurance Code of Practice
The Insurance Code of Australia Limited has developed the General Insurance Code of Practice, which is self-regulartory code for use by all insurers. The Code aims to raise the standards of practice and service in the insurance industry. We have adopted and endorse the code. If you want details on the Code and how it can assist you, please contact us or alternatively visit www.codeofpractice.com.au
How we resolve your complaints
We welcome every opportunity to resolve any concerns you may have with our products or service. Any enquiry or complaint relating to this Insurance should be referred to us shown above in the first instance. If this does not resolve the matter or you are not satisfied with the way a complaint has been dealt with, you should write to:
Lloyd’s Underwriters’ General Representative in Australia
Suite 2, Level 21
Angel Place
123 Pitt Street
Sydney NSW 2000
Telephone Number: (02) 9223 1433
Facsimile Number: (02) 9223 1466
A dispute can be referred to the Financial Ombudsman Service (FOS) subject to its terms of reference. It provides a free and independent dispute resolution service for consumers who have general insurance disputes falling within its terms of reference and its contact details are:
The Financial Ombudsman Service
Free Call: 1300 45 08 08
Post: GPO Box 3, Melbourne, Victoria 3001
Website: www.fos.org.au
Email address: info@fos.org.au
The Underwriters accepting this insurance agree that:
(i) if a dispute arises under this Insurance, this Insurance will be subject to Australian law and practice and the Underwriters will submit to the jurisdiction of any competent Court in the Commonwealth of Australia;
(ii) any summons notice or process to be served upon the Underwriters may be served upon:
Lloyd’s Underwriters’ General Representative in Australia
Suite 2, Level 21
Angel Place
123 Pitt Street
Sydney NSW 2000
who has authority to accept service and to appear on the Underwriters’ behalf;
(iii) if a suit is instituted against any of the Underwriters, all Underwriters participating in this insurance will abide by the final decision of such Court or any competent Appellate Court.
In the event of a claim arising under this Insurance IMMEDIATE NOTICE should be given to Nautilus Marine Insurance Agency Pty Ltd
